Leonie has built a reputation as a highly skilled and experienced Speaker, Trainer and Consultant and has been at the cutting edge of developing innovative and interactive corporate in-house training programs for over 20 years.
Leonie is committed to providing clients with services that are tailored to their specific requirements and add value to their business. She has designed and developed customer service and selling skills programs, CD’s, DVD’s, on line assessment and training manuals for a range of clients.
Having worked successfully in sales and marketing herself, Leonie has a clear understanding of the skills, processes, attitude and performance measures required to create a dynamic and highly successful team and culture. Her simple down-to-earth, easy-to-apply techniques and tools have helped to change the culture of hundreds of businesses across Australia, set performance management benchmarks, and improved individual attitudes.
Keynote Topics:
A TASTE OF CHEESE
CHANGE MANAGEMENT
FISH! & TIPS
CUSTOMER SERVICE
HANDLING YOUR AUDIENCE
CUSTOMER SERVICE
HOW TO GET YOUR ACT TOGETHER
PERSONAL DEVELOPMENT/IMAGE (Corporate)
FROM CAMPUS TO CORPORATE
PERSONAL DEVELOPMENT/IMAGE (Graduate)
BUSINESS PROTOCOL
PROFESSIONAL ETIQUETTE
“POW” - ERFUL PRESENTATIONS
PRESENTATION SKILLS